Service and Support
Service & Support
We strive to deliver world class service to our customer partners because even the best equipment needs some TLC to maintain the performance you need!
Continuous Customer Service Improvement
Customer service is not an option… it’s the right thing to do. It is also mandatory for survival in business over the long term. In order to keep this top of mind for our team and our customer partners, we made customer service more than a phrase or a sign on the wall. We made it a formal program!
Our entire team is encouraged to consistently look for ways to further enhance or improve our customer service. We listen to feedback from our customers as it allows us to adapt and respond to changes in their needs. When you earn a customer’s respect, they will be open and honest with you and that is what makes a good business partnership.
MOBILE SERVICE TECHNICIANS
Our service technicians work on site wherever your equipment is and in all weather conditions. This helps to minimize your downtime, reduce expenses and improve your production efficiency.
Although our service department is based in Ontario, they travel across Canada as required. They are supported by Komptech technicians located throughout North America who are brought in as required. Factory maintenance and engineering personnel are also available from Austria/Germany when needed and we bring them in for a consultation, troubleshooting, maintenance and major installations.
KOMPTECH SERVICE TECHNICIANS…
Due to the advanced technologies and the complexities of our equipment, Komptech technicians are required to be experienced in multiple disciplines including:
- drive systems
- metal fab
Our technicians take pride in the quality of their work and will go to great lengths to keep you running!
In addition to our service truck and equipment yard parts inventory, we have partnered with a 3PL firm to assist us with the warehousing and control of our parts inventory. This has allowed us to expand our stock parts inventory significantly! We bring parts in from throughout North America and Europe to our central warehouse in Burlington, Ontario. With more than 20,000 line items, we can’t stock everything however we endeavour to keep as much as possible available. Parts delivery is often included at no charge when your service technician is coming to perform maintenance and or repairs. For parts shipments, we offer the following services at competitive rates;
- same day delivery in southern Ontario for emergency breakdowns
- overnight/next day delivery across Canada in many cases if required
- standard freight & courier service for all other shipments
- shipments made on customer accounts will be accommodated when possible